Privacy Policy

1. Who We Are

Naka House is a guesthouse located at 51 Charoen Prathet Road, Chang Khlan, Mueang, Chiang Mai 50100, Thailand. We operate this website at nakahouse.pro and provide short-stay accommodation for travellers using Chiang Mai International Airport (CNX).

For any questions about how your data is handled, please contact us at [email protected] or call +66 81 472 6053.

2. What Information We Collect

We collect personal information only when it is necessary for providing our services or improving your experience. The types of data we may collect include:

• Contact details — your name, email address and phone number, provided when you submit an enquiry or booking request through our contact form.
• Stay details — your intended arrival and departure times, the service you are interested in (Daytime Rest Room, Overnight Stay, or Long Layover Suite), and any notes you share with us.
• Technical data — your IP address, browser type, device type, pages visited and time spent on the site, collected automatically through analytics tools. This data is not linked to your name.
• Communication records — messages sent to us by email or through our website form, kept for the purpose of responding to you.
• Cookie and tracking data — as described in our Cookie Policy.

3. How We Use Your Information

The information we collect is used for the following purposes:

• Responding to your booking enquiry and confirming your reservation.
• Coordinating airport shuttle arrangements where applicable.
• Sending a wake-up call or departure reminder if you have requested one.
• Improving our website and understanding how guests find and use it.
• Meeting our obligations under Thai law, including guest registration requirements for accommodation providers.
• Addressing any follow-up questions or concerns after your stay.

We do not use your information for automated decision-making or profiling. We do not send marketing emails unless you have clearly agreed to receive them.

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance — to fulfil a booking you have made or requested.
• Legitimate interests — to understand how our website is used and to improve our services, provided this does not override your privacy interests.
• Legal obligation — Thai accommodation regulations require us to record the names and identification details of registered guests.
• Your consent — where you have agreed to the use of cookies for analytics or tracking purposes.

5. Sharing Your Information

We do not sell, rent or trade your personal data. We may share limited information with trusted third parties only when necessary:

• Technology providers — we use Google Analytics and similar tools that process anonymised website data to help us understand traffic patterns. These providers operate under their own privacy agreements.
• Transportation partners — when arranging an airport shuttle or car for your departure, we may share your name and estimated departure time with the driver or transport service.
• Thai authorities — we comply with legal requirements to share guest registration records with immigration or local authorities when formally requested.

All third parties are expected to handle your information with care and are not permitted to use it for their own purposes.

6. Data Retention

We keep your personal information for as long as is reasonably necessary:

• Enquiry and booking records are retained for up to 2 years after your stay or the date of your enquiry.
• Guest registration data required by Thai law is retained for 3 years.
• Website analytics data is typically retained in aggregated, anonymised form and does not identify individual visitors beyond the period required for analysis.

When data is no longer needed, it is deleted or anonymised in a secure manner.

7. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct any information that is inaccurate or incomplete.
• Erasure — request that we delete your data, where we are not required to retain it by law.
• Restriction — ask us to limit how we use your data while a request is being resolved.
• Objection — object to the processing of your data where we rely on legitimate interests.
• Withdrawal of consent — where processing is based on your consent, you may withdraw it at any time without affecting anything that occurred before.

To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable time and at no charge.

8. Cookies

Our website uses cookies and similar technologies to remember your preferences and understand how visitors use the site. You can manage your cookie settings at any time through our Cookie Policy page. Declining analytics cookies will not affect your ability to use the website.

9. Security

We take reasonable steps to protect your personal information from unauthorised access, loss or disclosure. Our website uses HTTPS encryption. Access to guest records is restricted to staff members who need it to carry out their duties. While no system can be fully secure, we aim to keep your data safe.

10. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal data from minors. Families travelling with children may contact us directly, and all booking communications should be handled by an adult.

11. External Links

Our website may contain links to third-party sites such as maps or transport services. We are not responsible for the privacy practices of those websites and encourage you to read their policies before sharing any personal information with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, the revised date at the top of this page will be updated. We encourage you to review this page occasionally. Continued use of our website after a change constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please reach out:

• Email: [email protected]
• Phone: +66 81 472 6053
• Address: 51 Charoen Prathet Road, Chang Khlan, Mueang, Chiang Mai 50100, Thailand